Safety

Your safety is built in

Every feature on ITIRR is designed to protect both renters and vehicle providers. Here's how.

Identity verification

Every renter and provider on ITIRR verifies their identity through Stripe Identity before they can book or list a vehicle. Renters scan their UK driving licence; providers verify with a licence or passport. This confirms that every person on the platform is who they say they are.

DVLA driving record checks

After booking, renters submit a DVLA check code so the vehicle provider can review their driving record directly through the DVLA. This includes licence status, vehicle entitlements, and any penalty points. ITIRR does not access or store driving record data — the provider checks it themselves.

Secure payments

All payments are processed through Stripe Connect, a payment platform authorised and regulated by the Financial Conduct Authority (FCA). ITIRR never directly holds, controls, or has access to your funds. Card details are encrypted end-to-end and never stored on our servers.

Insurance requirements

Every vehicle provider must hold valid hire & reward or self-drive insurance and is required to add the renter to their policy before a booking is confirmed. The platform tracks insurance status and automatically suspends listings when a provider's insurance expires.

Anonymous provider model

Providers are never identified by name, business name, or contact details. Each vehicle is identified by a unique listing code (e.g. IT00001). The exact pickup address is only revealed after a booking is fully confirmed. This protects the privacy and security of both renters and providers.

Platform messaging

All communication between renters and providers happens through ITIRR's in-platform messaging system. Sharing personal contact details — phone numbers, emails, or social media — is strictly prohibited and automatically blocked. Every message is logged for dispute resolution.

Deposit protection

Security deposits are held by Stripe Connect, not by ITIRR. After you return a vehicle, the provider has 24 hours to report any damage. If no damage is reported, your deposit is automatically refunded in full. All deposit decisions are transparent and logged on the platform.

Dispute resolution

If a damage claim is raised, both parties can submit evidence through the platform. ITIRR follows a defined dispute resolution process and targets resolution within 7 days. Either party can pursue the matter through the courts or alternative dispute resolution if needed.

Vehicle condition reports

At check-in and check-out, both parties record the vehicle's condition with photos, mileage, and fuel level through the platform. This creates a clear, timestamped record that protects both the renter and the provider if any dispute arises.

Automatic safeguards

The platform enforces strict deadlines at every stage. Providers have 48 hours to review DVLA codes and 5 days to arrange insurance. If any deadline is missed, the booking is automatically cancelled and the renter receives a full refund. No manual intervention required.

Have a safety concern?

If something doesn't feel right, let us know. Our team reviews every report.

ITIRR acts as an intermediary marketplace. All rental agreements are between the customer and the independent vehicle provider. ITIRR does not own vehicles, provide insurance, or act as the rental supplier.