Terms of Service

1. Definitions and Interpretation

1.1. In these Terms, the following words have the following meanings:

(a) “ITIRR”, “we”, “us”, “our” means ITIRR Ltd, a company registered in England & Wales (Company No. 17057177, registered address 167-169 Great Portland Street, London, England, W1W 5PF).

(b) “Platform” means the website at itirr.com and any related services or applications operated by ITIRR.

(d) “Renter” means an individual who uses the Platform to book a vehicle from a Provider.

(e) “Booking” means a reservation made by a Renter for a vehicle listed on the Platform.

(f) “Booking Service Fee” means the 10% fee ITIRR charges the Renter for the use of the Platform (see clause 8.3).

(g) “Rental Contract” means the contract for the hire of a vehicle, which is made exclusively between a Provider and a Renter.

(h) “DVLA check code” means the 8-character code a Renter generates at gov.uk/view-driving-licence that allows a Provider to view the Renter’s driving licence details via the DVLA.

1.2. Words in the singular include the plural and vice versa. Headings are for convenience only and do not affect interpretation. A reference to legislation is to that legislation as amended or replaced from time to time.

2. About ITIRR and the Agency Model

2.1. ITIRR operates an online marketplace that connects Renters with independent Providers of luxury and prestige vehicles in the United Kingdom.

2.2. ITIRR is a booking agent only. The Rental Contract is always between the Renter and the Provider. ITIRR is not a party to any Rental Contract.

2.3. ITIRR does not:

(a) own, lease, operate, store, or maintain any vehicle listed on the Platform;

(b) provide, broker, underwrite, or guarantee any motor insurance, and we do not inspect or hold any Provider’s policy documents;

(d) guarantee the availability, condition, roadworthiness, fitness for purpose, or legal compliance of any vehicle; or

(e) guarantee the accuracy of any listing description, photograph, specification, or price provided by a Provider.

2.4. ITIRR’s role is limited to:

(a) providing the Platform;

(b) introducing Renters to Providers;

(d) facilitating identity verification through Stripe Identity;

(e) passing the Renter’s DVLA check code to the Provider after payment; and

(f) providing an in-platform messaging system and a damage dispute process.

2.5. Nothing in these Terms creates any partnership, joint venture, employment, or franchise relationship between ITIRR and any Provider or Renter.

3. Your Account

3.1. You must create an account to make or receive a Booking. You must provide accurate information and keep it up to date.

3.2. You are responsible for keeping your password safe and for everything that happens on your account. Tell us straight away at security@itirr.com if you think your account has been used without your permission.

3.3. You must not share your account, impersonate anyone else, or give false information.

3.4. We may refuse to open, suspend, or close an account where we reasonably believe there is a risk of fraud, legal non-compliance, or harm to other users. Where possible we will give you notice and reasons; in serious cases we may act immediately.

3.5. You can close your account at any time by emailing hello@itirr.com, provided you have no active Bookings, open damage claims, or outstanding balances.

4. Renter Eligibility and Obligations

4.1. To book a vehicle through the Platform, you must:

(a) be at least 17 years old (a Provider may set a higher minimum age per vehicle; the higher figure always applies);

(b) hold a full, valid UK or EU driving licence that is not suspended, revoked, or subject to pending disqualification proceedings;

(d) meet the Provider’s stated eligibility requirements for the vehicle (see clause 11).

4.2. You are responsible for:

(a) providing accurate information at sign-up, identity verification, and checkout;

(b) confirming on the checkout page that you meet the Provider’s driver eligibility requirements. If you cannot truthfully confirm this, you must not proceed to payment;

(c) submitting a DVLA check code to the Provider after payment so the Provider can verify your driving record directly with the DVLA (see clause 11);

(d) driving the vehicle with reasonable care, returning it in the same condition you received it (allowing for fair wear and tear), and following all UK traffic laws, including speed limits, parking rules, tolls, and clean air and congestion charges;

(e) not allowing anyone else to drive the vehicle, not sub-letting it, not using it for racing, off-road driving, track use, driving instruction, towing, or any unlawful purpose, and not taking it outside the UK without the Provider’s written permission;

(f) reporting any accident, damage, theft, or breakdown to the Provider immediately and to ITIRR within 24 hours, and reporting accidents involving third parties to the police as required by the Road Traffic Act 1988;

(g) returning the vehicle at the agreed time and place; a late return without prior agreement may lead to additional charges and, if more than 24 hours late, the Provider may report the vehicle as stolen;

(h) paying any traffic fines, parking charges, clean air or congestion charges, and damage costs resulting from your use, in line with the Rental Contract and the damage process in clause 12; and

(i) not smoking, vaping, or carrying animals in the vehicle unless the listing expressly allows it.

5. Provider Eligibility and Obligations

5.1. To list a vehicle through the Platform, you must:

(a) be a UK-registered business (limited company or sole trader) operating lawfully as a vehicle hire or motor trade business;

(b) complete ITIRR’s onboarding process, including identity verification, Companies House verification (where applicable), and Stripe Connect setup;

(c) hold a current specialist self-drive hire or motor trade insurance policy that covers commercial hire and reward use of each listed vehicle (see clause 6); and

(d) be the registered keeper of the vehicle, or hold written authorisation from the registered keeper to list it.

5.2. ITIRR does not accept listings from private individuals renting out personal vehicles.

5.3. As a Provider, you agree to:

(a) keep a valid insurance policy in place throughout the listing period (see clause 6);

(b) keep each listed vehicle roadworthy, properly maintained, correctly registered with the DVLA, and in possession of a current MOT where one is required;

(d) respond to the Renter’s DVLA check code within 48 hours of submission (see clause 7);

(e) complete a vehicle condition report with the Renter at the start and end of every rental, as set out in clause 12;

(f) not contact Renters outside the Platform to arrange Bookings or to avoid the Booking Service Fee;

(g) comply with all applicable UK law, including the Road Traffic Act 1988, the Consumer Rights Act 2015, the Consumer Protection from Unfair Trading Regulations 2008, the Digital Markets, Competition and Consumers Act 2024, UK GDPR, and the Data Protection Act 2018; and

(h) handle any personal data you receive from a Renter (including DVLA check code results) lawfully and only for the purposes described in our Privacy Policy.

5.4. We may suspend or remove your listings without notice if your insurance lapses, a vehicle becomes legally non-compliant (for example, the MOT expires), or we receive credible complaints about your service.

6. Insurance obligations

6.1. All Providers listing vehicles on ITIRR must hold a current, valid specialist self-drive hire or motor trade insurance policy that explicitly covers commercial hire and reward use of each listed vehicle. Standard personal motor insurance and standard fleet policies do not satisfy this requirement.

6.2. By listing a vehicle, the Provider makes a legal declaration that such a policy is in force. By accepting each booking, the Provider makes a further declaration that the renter will be covered under that policy for the duration of the rental. Both declarations are recorded with a timestamp and the Provider’s IP address and may be used as evidence in the event of a dispute or claim.

6.3. ITIRR is an agency and marketplace facilitator only. ITIRR does not hold, arrange, underwrite, or guarantee any insurance policy on behalf of Providers or Renters. ITIRR makes no representation that any vehicle listed on the platform is insured and accepts no liability arising from a Provider’s failure to maintain appropriate insurance cover.

6.4. Providers who make a false insurance declaration, or who permit a renter to use a vehicle without valid cover, do so in breach of these Terms and in potential contravention of section 143 of the Road Traffic Act 1988. ITIRR reserves the right to immediately suspend any Provider found to be in breach of this clause and to pass relevant information to the appropriate authorities.

6.5. Renters are advised to request written confirmation from the Provider that insurance cover is in place prior to taking possession of any vehicle. ITIRR recommends that Renters independently verify this before the rental begins.

6.6. Providers agree to indemnify and hold ITIRR harmless against any claims, losses, damages, fines, or legal costs arising from the Provider’s failure to maintain adequate insurance cover for any booking made through the platform.

7. Bookings and the Booking Lifecycle

7.1. A Booking goes through the following stages:

(a) Pending DVLA code. The Renter pays at checkout. Payment is taken by Stripe and the Renter is asked to submit a DVLA check code.

(b) DVLA code received. The Renter submits their DVLA check code and the last 8 digits of their driving licence. The Provider has 48 hours to review the driving record on the DVLA website.

(c) Confirmed. If the Provider accepts, they confirm in a single step that (i) the Renter’s driving record meets their requirements and (ii) the Renter is covered under the Provider’s specialist hire insurance policy for the rental dates (the per-booking insurance declaration under clause 6.2). The Booking is then confirmed and both parties are notified.

(d) Checked-in. At the start of the rental, the Provider and the Renter each complete a vehicle condition report (photographs, mileage, and fuel level) through the Platform.

(e) Checked-out. At the end of the rental, both parties complete a second condition report. This starts a 24-hour damage reporting window.

(f) Completed. If no damage is reported within 24 hours of check-out, the Booking is automatically completed and any security deposit is refunded in full.

7.2. Alternative outcomes:

(a) Declined. The Provider declines the Booking for one of the reasons in clause 8.4.

(b) Expired. The Provider fails to review the DVLA check code within 48 hours. The Booking is cancelled automatically and the Renter is refunded in full.

7.3. Each Booking is identified by a unique reference in the format ITIRR-YYYYMMDD-NNN.

8. Payments, the Booking Service Fee and Commission

8.1. All payments are processed by Stripe. ITIRR does not directly hold, control, or have access to payment funds at any point and does not store full card numbers. Stripe is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 and Electronic Money Regulations 2011.

8.2. At checkout, the Renter pays a single total made up of:

(a) the Provider’s rental price;

(b) any delivery fee set by the Provider;

(d) any security deposit set by the Provider (see clause 9).

8.3. The Booking Service Fee.

(a) ITIRR charges a Booking Service Fee of 10% of the Provider’s rental price. The Fee is paid by the Renter and is shown inclusively in every advertised daily price. The full breakdown is displayed at checkout before payment is taken.

(b) The Fee covers identity verification, booking management, secure payment processing, and platform support.

(d) The Fee is refunded in full where the Booking is declined by the Provider, expires because the Provider did not review the DVLA code in time, or is cancelled by the Renter before Confirmation — subject to clause 8.3(e).

(e) Where the Renter cancels a Booking before Confirmation on the basis that they do not meet the Provider’s stated eligibility requirements (which they confirmed at checkout), or where the Provider declines under clause 8.4(a) for the same reason, ITIRR may retain up to £50 of the Fee as a processing fee to cover identity verification and driving licence handling costs already incurred. If the Fee is less than £50, the full Fee is retained and no additional charge is made. This deduction is made under Regulation 36 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

(f) The Provider does not pay any commission to ITIRR. The Provider receives 100% of the rental price they set, plus any delivery fee, via Stripe Connect.

(g) The Booking Service Fee does not apply to security deposits (see clause 9).

(h) Featured listing fees paid by Providers to promote a listing (see clause 8.6) are separate from the Booking Service Fee and are non-refundable.

8.4. When a Provider may decline a Booking. A Provider may only decline a Booking for one of the following reasons:

(a) the Renter’s driving record does not meet the Provider’s stated eligibility requirements (for example, too many penalty points or an excluded endorsement category);

(b) the Renter does not hold the correct driving licence category for the vehicle;

(d) the vehicle is no longer available for the requested dates; or

(e) the Provider was unable to confirm insurance cover for the Renter for the requested dates.

Where a Booking is declined, the Renter receives a full refund of the rental amount, delivery fee, and deposit. The Booking Service Fee is refunded in full unless the decline reason is (a), in which case clause 8.3(e) applies. The Renter is shown a neutral decline message; specific driving record information is not disclosed.

8.5. Provider payouts. Providers receive the net rental and delivery amounts through Stripe Connect on Stripe’s standard payout schedule. ITIRR may withhold or delay a payout where there is a reasonable suspicion of fraud, an open damage claim, or an unresolved Renter complaint.

8.6. Featured listings. Providers may pay ITIRR to promote a listing on the homepage or browse page for a set period. Featured listing fees are paid directly to ITIRR, are non-refundable, and are separate from the Booking Service Fee.

8.7. All prices on the Platform are quoted in British Pounds Sterling (£) and include VAT where applicable.

8.8. ITIRR does not charge hidden fees after checkout. The price confirmed at payment is the price the Renter pays. Providers must not demand extra amounts at collection that were not disclosed in the listing or at checkout, unless the charge arises from the Renter’s breach of the Rental Contract (for example, a late return fee, a fuel charge, or a cleaning charge for breach of a no-smoking rule).

9. Security Deposits

9.1. The Provider sets the security deposit amount per vehicle. The amount is displayed before Booking and charged to the Renter at checkout through Stripe.

9.2. ITIRR does not hold deposit funds. All deposit authorisations, captures, and refunds are handled by Stripe Connect. ITIRR instructs Stripe based on the outcome of the check-out process and any damage claim.

9.3. The deposit covers minor damage, cosmetic damage, and any insurance excess charge falling on the Provider — for example, scratches, scuffs, dents, interior stains, alloy wheel damage, or windscreen chips. The deposit does not cover major accident damage, total loss, or third-party liability claims, which are a matter for the Provider’s insurer.

9.4. If no damage is reported within 24 hours of check-out, the deposit is automatically refunded in full to the Renter.

9.5. ITIRR does not charge commission on deposits. The Booking Service Fee applies to the rental price only.

9.6. Deposits held by Stripe are not covered by the Financial Services Compensation Scheme (FSCS), because Stripe is a regulated electronic money institution rather than a bank. Stripe is required under the Electronic Money Regulations 2011 to safeguard customer funds in segregated accounts.

10. Cancellations and Refunds

10.1. Cancellation policies. Each Provider selects one of three cancellation tiers when they set up a listing. The applicable tier is shown on the listing and at checkout.

(a) Flexible: full refund of the rental amount if cancelled 24 or more hours before pickup; 50% refund if cancelled less than 24 hours before pickup.

(b) Moderate: full refund if cancelled 5 or more days before pickup; 50% refund if cancelled 2–5 days before pickup; no refund of the rental amount if cancelled less than 2 days before pickup.

(c) Strict: full refund if cancelled 7 or more days before pickup; 50% refund if cancelled 3–7 days before pickup; no refund of the rental amount if cancelled less than 3 days before pickup.

10.2. Before the Booking is Confirmed. If the Renter cancels before the Booking reaches Confirmed status, the rental amount, delivery fee, and deposit are all refunded in full regardless of the cancellation tier. The Booking Service Fee is treated under clause 8.3(d) and clause 8.3(e).

10.3. 14-day cooling-off right. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have a 14-day right to cancel from the date of Booking where that right applies to you. Where it does, you receive a full refund of the rental amount and the deposit, regardless of the cancellation tier. The Booking Service Fee is still subject to the £50 processing fee under clause 8.3(e) where the cancellation is on eligibility grounds, because Platform verification services are performed at your request before the cancellation right is exercised. Note that the cooling-off right does not normally apply to hire services that fall within Regulation 28(1)(h) for a specific date of performance — the position depends on your particular Booking.

10.4. Provider cancellations. If a Provider cancels a Confirmed Booking without a valid reason (see clause 10.5), the Renter receives a full refund of everything paid, and ITIRR may:

(a) charge the Provider a cancellation fee scaled to how close to pickup the cancellation occurs, recovered from the Provider’s next Stripe Connect payout;

(b) block the cancelled dates on the Provider’s listing calendar;

(d) suspend or remove the Provider’s account if cancellations happen repeatedly.

10.5. Valid reasons for Provider cancellation. ITIRR may waive cancellation fees where the Provider can evidence that the cancellation was caused by circumstances genuinely beyond their control, such as:

(a) the vehicle has been in an accident or suffered mechanical failure making it unsafe to hire, supported by a dated inspection report from a registered garage or a police report where relevant;

(b) the vehicle has been stolen, supported by a police crime reference number obtained within 24 hours;

(c) a government restriction, severe weather event, natural disaster, or public emergency prevents the rental from going ahead; or

(d) the Renter provided false licence information that made the rental impossible.

10.6. Providers must submit a waiver request through the Platform within 48 hours of cancellation with supporting evidence. ITIRR will review the evidence and decide whether to waive fees at its discretion within 14 business days.

10.7. Refunds are processed via the original payment method within 5–10 business days of approval. Processing time depends on Stripe and the Renter’s card issuer.

11. Driver Eligibility and DVLA Check Codes

11.1. Each Provider sets their own driver eligibility rules per vehicle. These may include a minimum driver age, a maximum number of penalty points, and excluded endorsement categories. The rules are displayed on the listing and at checkout.

11.2. At checkout, the Renter confirms they meet the Provider’s rules. This is a single generic warranty — the Renter is not asked to disclose any specific penalty points or endorsements.

11.3. After payment, the Renter submits a DVLA check code (generated at gov.uk/view-driving-licence using a Government Gateway account) together with the last 8 digits of their driving licence number. ITIRR passes these to the Provider. The check code lets the Provider view the Renter’s driving record on the DVLA’s own website.

11.4. ITIRR does not query the DVLA, does not view the Renter’s driving record, and does not receive or store any endorsement or penalty point data. The Provider carries out the check and records only a pass or fail outcome on the Platform.

11.5. Providing a false self-certification at checkout is a breach of these Terms and may lead to Booking cancellation, account suspension, and recovery of costs the Provider has already incurred.

11.6. If the DVLA check reveals the Renter does not meet the Provider’s rules, the Provider will decline the Booking under clause 8.4(a) and the refund rules in clauses 8.3(e) and 8.4 apply.

12. Vehicle Condition, Damage and Disputes

12.1. Condition reports. Both the Provider and the Renter must complete a vehicle condition report at the start (check-in) and end (check-out) of each rental, through the Platform. Each report requires:

(a) timestamped photographs of the vehicle’s condition;

(b) an odometer reading;

(d) notes on any pre-existing marks or damage; and

(e) a digital sign-off confirming the report is accurate.

12.2. Primary cover is insurance. The Provider’s motor insurance policy is the primary cover for accidents, collisions, third-party claims, theft, fire, and other insured events during the rental. The security deposit is not intended to cover losses that fall within the Provider’s insurance policy.

12.3. Damage reporting window. The Provider has 24 hours from check-out to report any damage through the Platform. After 24 hours the deposit is released in full to the Renter automatically and no further damage claim can be made through the Platform against that deposit.

12.4. A damage claim must include:

(a) timestamped photographs of the damage;

(b) a written description;

(d) an itemised repair estimate from a registered garage.

12.5. The Renter will be notified of any damage claim and given 72 hours to respond through the Platform, with evidence, if they wish to dispute it.

12.6. Dispute process. ITIRR aims to resolve deposit disputes within 7 calendar days of the Renter’s response. If the parties cannot agree, ITIRR may review the evidence and issue a non-binding recommendation. ITIRR does not act as an arbitrator, and its recommendation is not a legal determination. Either party can pursue the matter through the courts or an alternative dispute resolution service.

12.7. Damage exceeding the deposit. If repair costs exceed the deposit, the Provider must recover the excess from the Renter under the Rental Contract. ITIRR is not involved in that process.

12.8. Major damage. Major accident damage, total loss, and third-party liability must be claimed through the Provider’s insurer. ITIRR does not handle insurance claims.

12.9. Wear and tear. Normal wear and tear is not chargeable damage. This includes minor stone chips, light scratches consistent with normal road use, and interior wear from reasonable use.

12.10. No off-platform payments. Providers must not demand cash, side payments, or direct bank transfers from Renters for damage claims. Doing so is a serious breach of these Terms and may result in immediate account termination.

12.11. Damage evidence submitted through the Platform is retained for 6 years in line with the Limitation Act 1980.

13. Messaging, Reviews and Anonymous Provider Model

13.1. All communication between a Renter and a Provider must take place through the Platform’s messaging system, from Booking confirmation onwards.

13.2. ITIRR operates an anonymous provider model. Until a Booking is fully confirmed, the Renter does not see the Provider’s business name, trading name, personal name, phone number, email address, or exact pickup address. Listings are identified by a unique listing code (for example, IT00001). After Confirmation the Renter may see the Provider’s company or trading name.

13.3. Sharing personal contact details (phone numbers, email addresses, social media handles, or external website links) through the messaging system is not permitted. Detected contact details are automatically masked.

13.4. All messages are logged. ITIRR may review them to investigate complaints, resolve disputes, and comply with legal obligations. Messages are retained for 6 years after the associated Booking is completed.

13.5. Renters may leave a review after a completed Booking. Reviews are tied to the listing code, not to the Provider’s identity. Providers may respond publicly through the Platform; responses are labelled “Provider response”.

13.6. Reviews must be honest and based on genuine experience. ITIRR may remove a review where it contains defamatory, abusive, threatening, or discriminatory content, personal contact details, Provider identity information, content unrelated to the rental, or content that is demonstrably false. The purchase, fabrication, or incentivisation of reviews is prohibited and may breach the Digital Markets, Competition and Consumers Act 2024.

13.7. Users must not use the Platform to post false, misleading, or defamatory content, to harass or discriminate against other users, to infringe third-party intellectual property rights, or to impersonate another person.

14. Intellectual Property

14.1. The Platform, including the ITIRR name, logo, design, text, graphics, and code, is owned by ITIRR and protected by UK and international intellectual property laws. You may not copy, reproduce, modify, reverse engineer, or commercially exploit it without our written permission.

14.2. When you post content to the Platform (for example, vehicle photographs, descriptions, or reviews), you grant ITIRR a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute that content for the purpose of operating and promoting the Platform.

14.3. You confirm that you own or have the rights to all content you post, and that it does not infringe anyone else’s rights.

15. Limitation of Liability

15.1. ITIRR is a booking agent. To the extent permitted by law, we are not liable for:

(a) the condition, safety, roadworthiness, or legal compliance of any vehicle;

(b) any loss, damage, injury, or claim arising from the use of a vehicle;

(d) the validity, scope, or existence of any insurance policy held by a Provider;

(e) loss arising from a Provider cancellation, beyond the refund of amounts actually paid;

(f) technical faults, interruptions, errors, or security issues affecting the Platform; or

(g) delays or failures by Stripe in processing, holding, or releasing funds.

15.2. Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation by us; or

(c) any other liability that cannot be excluded or limited under applicable law, including under the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977.

15.3. Subject to clause 15.2, our total liability to you under or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, is capped at the greater of the Booking Service Fee we received on the relevant Booking and £500.

15.4. We are not liable for indirect, incidental, special, or consequential losses, including loss of profits, business, data, goodwill, or enjoyment.

16. Indemnity

16.1. You agree to indemnify ITIRR, its directors, officers, employees, and agents against any claims, losses, damages, or costs (including reasonable legal fees) arising from:

(a) your use of the Platform or any vehicle booked through it;

(b) your breach of these Terms or any law;

(d) for Providers, the condition of your vehicle, your insurance arrangements, or your Rental Contract; and

(e) for Renters, damage to a vehicle, traffic offences, or injury to third parties during the rental.

16.2. This indemnity does not apply to the extent that a claim arises directly and solely from ITIRR’s own proven negligence or fraud.

17. Account Suspension and Termination

17.1. We may suspend or terminate your account if you:

(a) breach these Terms;

(b) provide false or fraudulent information;

(d) try to arrange Bookings off-Platform to avoid the Booking Service Fee;

(e) receive repeated credible complaints from other users;

(f) as a Provider, let your insurance lapse, fail to meet safety or legal standards, fail to respond to Bookings, or repeatedly cancel Confirmed Bookings; or

(g) as a Renter, cause damage and refuse to engage with the damage process, or supply false licence information.

17.2. We will give you at least 7 days’ notice and written reasons where reasonably practicable. We may act immediately where we reasonably believe there is an imminent risk of harm, fraud, or legal non-compliance.

17.3. If we terminate your account, any pending Bookings are cancelled, Renters receive full refunds, and any amounts owed to ITIRR remain payable.

18. Complaints

18.1. If you are unhappy with our service, email complaints@itirr.com. We will acknowledge your complaint within 3 business days and aim to provide a full response within 14 business days.

18.2. You can also contact Trading Standards through the Citizens Advice consumer service at citizensadvice.org.uk or on 0808 223 1133.

18.3. Nothing here affects your right to bring a claim in court.

19. Data Protection

19.1. We process personal data in line with UK GDPR, the Data Protection Act 2018, and our Privacy Policy.

19.2. We do not sell or share personal data for marketing purposes.

19.3. Providers who receive personal data from a Renter through the Platform (for example, DVLA check code results viewed on the DVLA website) must handle that data lawfully and use it only to decide whether to accept the Booking and to comply with their insurance obligations.

20. Force Majeure

20.1. We are not liable for failure or delay in performing these Terms caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government action, war, terrorism, industrial action, power or internet failures, cyberattacks, or failures by third-party service providers such as Stripe, Vercel, or Supabase.

20.2. If a force majeure event continues for more than 30 consecutive days, either party may terminate the affected obligations on written notice.

21. General

21.1. Severability. If any provision of these Terms is unenforceable, that provision is severed to the minimum extent necessary; the rest remains in force.

21.2. Waiver. A delay in enforcing any right is not a waiver of that right.

21.3. Third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

21.4. Entire agreement. These Terms and the Privacy Policy make up the whole agreement between you and ITIRR about your use of the Platform.

21.5. Changes. We may update these Terms. We will email registered users at least 30 days before material changes take effect. Continued use of the Platform after the effective date means you accept the update. Previous versions are available on request at legal@itirr.com.

22. Governing Law and Jurisdiction

22.1. These Terms are governed by the laws of England & Wales.

22.2. The courts of England & Wales have exclusive jurisdiction over any dispute. If you are a consumer, you may also be able to bring proceedings in the courts of your country of domicile.

23. Contact

23.1. General: hello@itirr.com or our Contact page.

23.2. Legal and Terms: legal@itirr.com

23.3. Privacy and data requests: privacy@itirr.com

23.4. Complaints: complaints@itirr.com

23.5. Security concerns: security@itirr.com

23.6. ITIRR Ltd, registered in England & Wales. Company No. 17057177. Registered address: 167-169 Great Portland Street, London, England, W1W 5PF.

Important notice. These Terms describe how the ITIRR platform works and do not amount to legal advice. We recommend that Providers and Renters take independent legal advice about their own rights and obligations, particularly on insurance, liability, and data protection.